The Manotick Veterinary Hospital is committed to the principles of independence, dignity and equal opportunity for people with disabilities. Our hospital takes pride in serving all clients, inclusive of those with disabilities.
Assisted Devices: Our staff are trained and familiar with various assistive devices that may be used by clients accessing our services.
Communication: We will communicate with people with disabilities in ways that take into account their disability.
Support Persons: Any support person will be granted access to all the same public places on our premises (required to access our goods and services) as the person with a disability.
Service Animals: All service animals will be granted access to all the same public places on our premises as the person with the disability.
Notice of temporary disruption: For all of our clients, notice of temporary disruption of our services will be clearly posted on our website, and in print on our public access door, as well as in the public reception room. For our veterinary facility, interruption of services is related to public holiday closures.
Training of Staff: Our staff have been provided with an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of customer service. We have discussed our plan to interact and communicate with people with various types of disabilities. We have reviewed how we interact with people needing assistive devices and service animals, and how to best help them on site. We have discussed how to report to management, any difficulties a disabled person may have in communicating with us, or accessing our services, so that we may amend our existing capabilities, or establish new ones. Staff will be updated and re-trained when any changes are made to this policy.
Feedback Process: Clients wishing to provide feedback on the way our veterinary facility provides goods and services to people with disabilities may do so by mail, e-mail or telephone. All contact information is available on our website, or by calling 613-692-3411. Feedback will be directed to our Practice Manager and Veterinary Owners for review and response within 7 days.
It is the responsibility of all staff members to act in accordance with this hospital policy and uphold its principles. It is the responsibility of the veterinary owners and practice manager to be sure all new employees are familiar with this policy and that all employees are updated as any changes occur.